Deposit: to secure your date and time, we require a 50% deposit at booking. Your deposit is part of your total price, not an extra charge. If you cancel, how much of it is refunded depends on your notice period (see Cancellations & rescheduling).

Booking confirmation: your booking is official once Pop The Confetti (PTC) sends you a written confirmation acknowledging receipt of your deposit.

Final balance: the remaining balance is due 3 days prior to your picnic date, unless we've agreed on another arrangement in writing. If the balance isn't paid by the due date, we may cancel your booking; in that case it's treated as a cancellation by you with the notice you gave, and the refund schedule below applies.

Pricing: every price we quote is the total price you pay. We are not registered for GST, so no GST is added to your invoice.

Guest numbers: please confirm your final guest count at least 7 days before your event. We'll always do our best to accommodate extra guests after this window, subject to availability and additional charges.

Cancellation refunds (these timeframes account for the time, staffing, and third-party bookings needed to make your event happen):

• 14 days' notice or more: 100% refund of everything you've paid.
• 5 to 13 days' notice: 50% refund of everything you've paid.
• Less than 5 days' notice: no refund.

Rescheduling: if you need to reschedule and give at least 14 days' notice, we'll hold everything you've paid as a booking credit for a new date within 12 months of your original event date. With 5 to 13 days' notice, 50% of what you've paid is held as credit.

Your rights: nothing in these policies limits your rights under the Australian Consumer Law. If we can't provide your picnic for reasons within our control, we'll offer a new date or a full refund.

Inclement weather: outdoor picnics are weather-dependent. Bad weather on its own isn't a reason for a refund, but we will gladly work with you to move your setup to a covered or indoor location (such as a home or venue) within a reasonable distance.

Rescheduling for weather: if severe weather prevents an outdoor setup and an indoor alternative isn't available, you may reschedule your picnic within 12 months of the original date. Cool or cloudy weather alone doesn't qualify for a weather reschedule. None of this affects your rights under the Australian Consumer Law.

Catering on rescheduled events: if food or catering has already been ordered for your original date, it can't be moved to the new date, and we can't refund amounts already paid to our catering suppliers for it. Fresh catering will need to be reordered and paid for in full for your new date.

Public places: since public spaces are first-come, first-served, we can't completely guarantee a specific spot, but our team will always arrive early to try and secure the best possible area for you.

Permits & paid venues: if your chosen location requires a specific booking, hire fee, or permit, securing and paying for this is the client's responsibility.

Ownership & care: all picnic equipment, styling pieces, and props remain the sole property of Pop The Confetti. We kindly ask that you take reasonable care of everything during your hire period.

Damages & loss: if items are broken, missing or stained beyond normal use, we'll send you an itemised invoice for the reasonable cost of repair, professional cleaning or replacement.

Packing up early: please never leave your picnic unattended. If you need to pack up earlier than planned, just send us a message at least 30 minutes prior so a team member can head over to look after the equipment.

We and our catering partners take dietary requirements seriously, but our food is prepared in environments that process common allergens (like nuts, gluten, dairy, eggs, and seafood). Please tell us about any allergies or dietary needs when you book. We'll share ingredient information on request, but we can't guarantee any item is completely allergen-free.